Refund, Cancellation & Return Policy

         Order Cancellation:

• Orders can be canceled within 12 hours of placement for a full refund.
• Orders that have been processed or shipped cannot be canceled.

          Refund Policy :

• Refunds are processed within 5-7 business days after approval.
• Refunds are issued via the original payment method.

         Rental Cancellation & Refund :

• Rental cancellations made 48 hours before pick-up are eligible for a full refund.
• Cancellations within 48 hours of pick-up will be charged 50% of the rental fee.
• No refund for last-minute cancellations or no-shows.

         Return & Replacement Policy (For Delivered Orders) :

              We accept returns or replacements ONLY under the following conditions:

                Unboxing Video is Mandatory

• A clear, continuous unboxing video is required to claim a return or replacement.
• The video must show the sealed package, product removal, and any defect or damage.
• Claims without an unboxing video will NOT be accepted.

                Return Request Within 48 Hours

• Return or replacement requests must be raised within 48 hours of delivery.
• No return or replacement will be entertained after 48 hours of delivery.

               Product Condition for Return

• The product must be unused, undamaged, and in original packaging.
• Accessories, manuals, and tags must be included.
• Used or tampered products will not be eligible for return or replacement.

               Reasons for Accepting Returns & Replacements

• Damaged product on arrival (with unboxing proof).
• Wrong product received (with unboxing proof).
• Manufacturing defect (verified after inspection).

               Non-Returnable Items :

•  Used or worn gear (helmets, jackets, gloves, etc.).
• Items damaged due to improper use or negligence.
• Products returned without proper packaging or missing accessories.

             Return Process :

1. Raise a return request within 48 hours via email or WhatsApp.
2. Attach unboxing video and clear photos of the issue.
3. Our team will verify the request and approve/reject the return.
4. If approved, return shipping details will be provided.
5. Refunds or replacements are processed after receiving and inspecting the returned item.