Refund, Cancellation & Return Policy

Order Cancellation:

• Orders can be canceled within 12 hours of placement for a full refund.
• Orders that have been processed or shipped cannot be canceled.

Refund Policy :

• Refunds are processed within 5-7 business days after approval.
• Refunds are issued via the original payment method.

Rental Cancellation & Refund :

• Rental cancellations made 48 hours before pick-up are eligible for a full refund.
• Cancellations within 48 hours of pick-up will be charged 50% of the rental fee.
• No refund for last-minute cancellations or no-shows.

 Return & Replacement Policy  (For Delivered Orders) :

We accept returns or replacements ONLY under the following conditions:

Unboxing Video is Mandatory

• A clear, continuous unboxing video is required to claim a return or replacement.
• The video must show the sealed package, product removal, and any defect or damage.
• Claims without an unboxing video will NOT be accepted.

 Return Request Within 48 Hours

• Return or replacement requests must be raised within 48 hours of delivery.
• No return or replacement will be entertained after 48 hours of delivery.

Product Condition for Return :

• The product must be unused, undamaged, and in original packaging.
• Accessories, manuals, and tags must be included.
• Used or tampered products will not be eligible for return or replacement.      

Reasons for Accepting Returns & Replacements

• Damaged product on arrival (with unboxing proof).
• Wrong product received (with unboxing proof).
• Manufacturing defect (verified after inspection).

 Non-Returnable Items :

•  Used or worn gear (helmets, jackets, gloves, etc.).
• Items damaged due to improper use or negligence.
• Products returned without proper packaging or missing accessories.

 Return Process :

1. Raise a return request within 48 hours via email or WhatsApp.
2. Attach unboxing video and clear photos of the issue.
3. Our team will verify the request and approve/reject the return.
4. If approved, return shipping details will be provided.
5. Refunds or replacements are processed after receiving and inspecting the returned item.
   

Event/Ride Cancellation and Refund Policy

1. Cancellation by Participant

Cancellations are allowed only on or before the specified cancellation deadline for any pre-booked event, ride, or package that includes accommodation.

The cancellation deadline date or last date of booking will be provided during booking information or event information also announce in booking announcement or during booking confirmed in your booking receipt or invoice if applicable.

Any bookings made after the cancellation deadline are non-cancellable. No refunds will be processed after this date.

After the cancellation deadline, no cancellation will be permitted. However, booking transfers are allowed:

You may transfer your booking to another individual.

Transfer requests must be submitted in writing at least 48 hours before the event or ride.

You must provide the full name and contact details of the replacement participant.

2. Refund Policy for Participant Cancellations

Before the cancellation deadline:

A refund will be issued minus any applicable processing or service fees.

After the cancellation deadline:

No refund will be issued under any circumstances.

3. Cancellation by Event Organizer

The event organizer reserves all rights to cancel, postpone, or reschedule any event or ride.

In the event of a cancellation by the event organizer, a full refund will be issued to all affected participants.

The organizer is liable to process refunds within a reasonable timeframe for any cancellations initiated by them.

If the event is rescheduled, participants may choose to attend the new date or request a refund.

4. No-Show Policy

No refund or credit will be given for failure to attend event or ride.

5. Force Majeure

If the event is canceled due to circumstances beyond the organizer’s control (e.g., natural disaster, government regulation, safety concerns), participants will be offered either:

A full refund, or The option to transfer the booking to a rescheduled date or future event.